What is cultural competence?
From the Association of College & Research Libraries:
Cultural competence: A congruent set of behaviors, attitudes, and policies that enable a person or group to work effectively in cross-cultural situations; the process by which individuals and systems respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each (National Association of Social Workers, 2001).
American Library Association. (2012). Diversity standards: Cultural competency for academic libraries. Association of College & Research Libraries. https://www.ala.org/acrl/standards/diversity