It is impossible for us to anticipate every potential ISP problem. However we can describe on this page those situations or fixes that have been reported to us. So if you experience difficulty with any of the library's web-based services and you track the problem back to your home or workplace ISP, then please send a description of the problem and solution to ask@moreheadstate.libanswers.com and we will post it here.
Reported Problems
1) Generally workplace ISP have more secure firewalls than home ISPs. So if our databases are accessible from home but not from work, then talk to your technical support person for your workplace about the degree to which the firewall may block cookies.
2) Military installations often have very tight network restrictions. If you having problems accessing the library's electronic resources from a military base, follow the steps on our troubleshooting tips page and then call us (at the number given on the troubleshooting page) if nothing works.
